FTC sends over $100,000 in refunds to 6,205 GOAT customers
The Federal Trade Commission is distributing refund checks or PayPal payments to 6,205 consumers who were harmed by GOAT’s deceptive shipping and refund practices. The payments total more than $100,000, and most recipients must cash paper checks within 90 days.
The refunds stem from a 2024 FTC complaint alleging that GOAT failed to ship priority orders as promised and did not give buyers the option to accept a delay or cancel for a prompt refund. The complaint also said GOAT’s “Buyer Protection” policy lacked a system to honor refunds for inauthentic, incorrect or misdescribed items, often denying or only partially refunding claims. As part of a 2025 settlement, GOAT already returned more than $736,000 to affected customers. Consumers with questions can contact the refund administrator, JND Legal Administration, at 1-888-970-2410 or visit the FTC website for FAQs.
In 2024, the FTC filed a complaint accusing GOAT of violating its Mail, Internet or Telephone Order Merchandise Rule by not honoring shipping promises and refund options. In 2025, GOAT settled the case by directly refunding over $736,000 to customers before the FTC began issuing the current payments.
What we know
The Federal Trade Commission announced it is sending more than $100,000 in redress payments to consumers deceived by online marketplace GOAT.
In a 2024 complaint, the FTC alleged that GOAT, an online marketplace for sneakers, apparel and accessories, failed to mail some priority processing orders as fast as promised and did not offer buyers the option of agreeing to the delay or cancelling the order and receiving a prompt refund, as required by the FTC’s Mail, Internet or Telephone Order Merchandise Rule.
In 2025, GOAT directly refunded more than $736,000 to affected customers as part of a settlement with the FTC.
Today, the FTC is sending checks or PayPal payments to 6,205 customers who have not yet received a payment.
Check recipients should cash their checks within 90 days, as indicated on the check.