Zebra Technologies launches 10‑inch KC401 self‑service kiosk for retail, hospitality, healthcare and manufacturing
Zebra Technologies launched the KC401, a 10‑inch self‑service kiosk aimed at retail, hospitality, healthcare and manufacturing environments. The launch comes as over 60 percent of retailers report that shoppers struggle to find products and navigate stores. Only 23 percent of retailers have fully scaled self‑service solutions across their store fleets, while 80 percent plan to invest or expand such technology in the next two years.
The KC401 features a 10‑inch impact‑tested, scratch‑resistant display sealed against dust and liquids. It offers an optional scanner for hands‑free tasks such as price checks, inventory look‑ups, loyalty identification and returns. The kiosk uses the same mounting solutions and infrastructure as Zebra’s existing CC6000 kiosk, allowing current customers to maintain operational continuity. Zebra positions the device for high‑traffic settings in retail, hospitality, healthcare and manufacturing.
“As customer expectations for speed and convenience continue to grow, self-service technology serves as a defining feature of the modern store and other environments. The KC401 provides a versatile, reliable solution for organizations to deliver the seamless, intuitive self-service experiences that their frontline workers and those they serve expect,” James Poulton, senior vice president of enterprise mobile computing at Zebra Technologies said.
Zebra Technologies already sold self‑service kiosks, mobile computers and multipurpose touchscreens, including the CC6000 model. The KC401 builds on that line‑up as the newest addition to the company’s self‑service portfolio.
What we know
The digital kiosk features a 10‑inch display.
Over 60 percent of retailers polled said that shoppers struggle to find products and navigate their stores.
Just 23 percent of retailers said they have fully scaled self-service solutions across their store fleets.
80 percent of retailers plan to invest in or expand these technologies over the next 24 months.
Self-service solutions free up the capacity of about four associates per store on average, equaling about 22 percent of front-of-store labor capacity.