Podcast examines where freight forwarders lose margin and how to stop it
The Loadstar Podcast released an episode examining where freight forwarders lose money between booking and delivery and how they can protect their margins. The discussion centers on where money leaks occur between booking and delivery and what forwarders can do to protect margins.
Detention and demurrage fees, rate mismatches, and unbilled expenses can eat into a forwarder’s profit. Manual processing and rework add further costs, while Metro tests new technology in pilots before wider rollout. Both guests argue that reliable data, clear processes, and human oversight matter more than simply adding another AI tool.
“In this episode of The Loadstar Podcast, host Charlotte Goldstone asks where freight forwarders lose money between booking and delivery, and what they can do to protect their margins,” Charlotte Goldstone, host of The Loadstar Podcast said.
“Emma Crumpton, enterprise solutions director at Portcast, explains how detention and demurrage charges, mismatched buy and sell rates, and costs that are never billed back to customers can erode the return on a job,” Emma Crumpton, enterprise solutions director at Portcast said.
What we know
Charlotte Goldstone is host of The Loadstar Podcast
Emma Crumpton is enterprise solutions director at Portcast
Ian Powell is tech and solutions director at Metro