DoorDash launches text-to-order agent with U.S. beta waitlist on Sept. 30
DoorDash opened a waitlist for a U.S. beta of its text-to-order agent on Wednesday, Sept. 30, 2026. The agent matches a user’s phone number to their DoorDash profile, then uses past orders and preferences to suggest items and pay with the stored payment method.
It searches nearby restaurants, scans menus and suggests a cart based on the user’s location and taste profile. The agent can send photos of dishes taken from the restaurant’s DoorDash store page directly in the conversation. For group orders, it sorts items to meet mixed dietary needs expressed by the participants. With the user’s permission, it may proactively message about a regular coffee order before the user asks. After reviewing the suggested cart, the user confirms the purchase in the thread and the agent completes checkout. DoorDash said the average U.S. customer can choose from more than 800,000 menu items and grocery products through the service. Grocery baskets built with Ask DoorDash come together five times faster, the company said. More than 30% of grocery orders through Ask DoorDash are routine restocks, the company said. In an evaluation, adding customer memory to Ask DoorDash lifted grocery checkout conversion by about 24%, InfoQ reported.
“Every other AI agent is meeting you for the first time. We’ve known you for years,” Andy Fang, Co‑Founder, DoorDash said.
“Recommendation is the easy part. Certainty and trust is the product,” Karen Webster, CEO, PYMNTS said.
The product builds on the Ask DoorDash assistant that the company introduced earlier. DoorDash’s CEO noted that order volume from AI partners was still low when speaking with analysts.
What we know
DoorDash opened a waitlist for a U.S. beta of its text-to-order agent on Wednesday, Sept. 30, 2026.
DoorDash said the average U.S. customer can choose from more than 800,000 menu items and grocery products through the service.
Grocery baskets built with Ask DoorDash come together five times faster, the company said.
More than 30% of grocery orders through Ask DoorDash are routine restocks, the company said.
In an evaluation, adding customer memory to Ask DoorDash lifted grocery checkout conversion by about 24%, InfoQ reported.