Morrisons launches UK supermarket-first Click & Collect lockers at Skipton store
Morrisons has launched a new multi-temperature Click & Collect locker system at its Skipton store in North Yorkshire, extending Click & Collect operating hours by two hours a day as part of the trial. The trial extends Click & Collect operating hours by two hours each day, giving customers more collection windows.
Customers receive a unique six-digit code to enter at the locker terminal, and their shopping is pre-loaded into ambient, chilled and frozen compartments ahead of arrival. Chilled goods are kept between 3°C and 5°C, frozen products between -18°C and -20°C, and ambient groceries at 16°C, while larger compartments can hold up to three bags. For age‑restricted items the locker stays locked until a colleague verifies the customer’s ID under Challenge 25 rules, and a help button linked to VoCoVo lets shoppers speak directly with store colleagues. The system can allocate multiple locker doors to a single customer for larger orders, enabling flexible collection of big shops.
“We know customers want Click & Collect to be quick, convenient and flexible, and our new locker solution is designed to be exactly that. By bringing StrongPoint’s proven technology to our stores, we can offer more collection slots while removing the wait for colleagues to bring orders to customers’ cars,” Charlotte Exell, Morrisons group online director said.
The grocer said the new model would also replace its current process of handing over loose shopping, with Click & Collect orders instead pre-packed into paper bags. Morrisons has also integrated VoCoVo communication technology into the lockers, allowing shoppers to connect directly with store colleagues through a help button if they need assistance.
What we know
Morrisons launched a new multi-temperature Click & Collect locker system that it describes as a UK supermarket first.
The pilot is taking place at Morrisons' Skipton store in North Yorkshire, where all Click & Collect orders are fulfilled through the automated locker system.
As part of the trial, Click & Collect operating hours at the Skipton store are extended by two hours each day.
Chilled goods are kept between 3°C and 5°C, frozen products between -18°C and -20°C, and ambient groceries at 16°C.
Larger locker compartments can hold up to three bags of shopping.