Tote AI launches HQ Genie AI with three retailers onboard
In 2026, Tote AI launched HQ Genie AI, an AI store solution now in use at three retailers: Huck's Market, Loop Neighborhood Markets, and Spinx. Operators can ask live business data questions and receive answers in seconds.
HQ Genie pulls operational data from the Point of Sale and from devices linked through Tote Device Cloud, enabling help‑desk staff to spot issues store by store. Agentic workflows, currently in beta, automate recurring tasks such as routine checks and reports. Associates already use the system at the counter to ask policy questions and get answers without leaving the register.
“Operators get answers in seconds instead of digging through reports, and HQ Genie handles the recurring checks so they don't have to,” Shyam Rao, Founder and CEO at Tote said.
“Our associates already work with Genie every day at the counter, asking policy questions and getting answers without leaving the register,” Varish Goyal, CEO at Loop Neighborhood Markets said.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world. Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
What we know
The launch was announced in 2026.
Three retailers — Huck's Market, Loop Neighborhood Markets, and Spinx — are using HQ Genie in production.
Operators get answers in seconds instead of digging through reports.
Agentic workflows are now in beta and automate recurring tasks.
HQ Genie draws on operational data from the Point of Sale and devices connected through Tote Device Cloud.